Today brings us to part four in the series of thoughts I’ve put together on reducing bug triage brutality by creating a more productive relationship with your QE team. You might want to check out part one, part two and part three before reading on.

There’s the old saying “when you’re in a hole stop digging”. So far we’ve talked about how to stop digging but we haven’t talked about how to get out of the hole yet. A bug list is a bit like Pandora’s box in that once the bugs are open they’re like all the sorrows let out of the box. Continue reading →